We’re here to help!
Our Commonwealth Home Support Program (CHSP) is here to assist older residents in the community to maintain their independence, stay in their own homes longer and increase wellbeing.
We have a variety of subsidised services available to support Commonwealth Home Support Program eligible residents, including social activities, home maintenance, cleaning support, transport and assisted shopping. Our services are based on a fee structure that is affordable to all levels of income.
Our friendly Home Maintenance Officers can come to your home and assists with minor repairs and maintenance such as replacing tap washers, changing light bulbs and light pruning. They also install some safety rails and other home modifications to improve safety and accessibility in and around your home. For more information, visit our Home Maintenance Page.
Our cleaning program offers a range of services from one off spring cleans, to short term, fixed term or ongoing assistance. We work in partnership with the resident, undertaking the more strenuous tasks whilst they continue to do tasks they are able to do comfortably.
Our Community Buses provide regular transport to local shopping centres and libraries for all Holdfast Bay residents. For more information visit our Community Transport page.
For residents who are no longer driving and unable to access the community bus safely and comfortably, personal transport may be the right option for you. For a small contribution, transport can be arranged to local medical, social or shopping destinations as well as outside of council boundaries for appointments at major medical facilities.
We offer a great range of social opportunities including lunches, coffee crawls, buddy programs, men’s groups, Heart Foundation walking groups, health and wellbeing programs and much more. For more information visit our Social Programs page.
Our LifeLinks program provides social support and guidance for anyone who lives in a pension-only Supported Residential Facility within the Southern Metropolitan region. For more information on this wonderful program and its eligibility, visit our Social Programs page.
Accessing our services
If you have accessed any of our home support services within the past 12 months you may still be registered with us. Call us on 8229 9828 to see if we are able to book you in for a service.
If you are over 65 years old and have not received services from us previously, you will need to contact My Aged Care. My Aged Care is the main entry point to the aged care system in Australia and can help you find the most appropriate services for you.
To register for home support services through My Aged Care, contact them on 1800 200 422 or go to the My Aged Care website.
For more information on My Aged Care and the Commonwealth Home Support Program, visit the Department of Health page for Aging and Aged Care.
Complaints - Commonwealth home support program
If you’re concerned about the care or services you receive from the Commonwealth Home Support Program, you can make a complaint. This way, providers can improve the quality of care and services they provide to you, your loved one or anyone else.
To register a complaint or for more information, go to the Aged Care Complaints commissioner.
Our information kiosk
If you’re unsure about how to begin the registration process, would like help registering with My Aged Care or would like more information about our services, come in and visit us at our Information Kiosk! Situated at the Civic Centre, 24 Jetty Road, Brighton, we are happy to meet with you.
Volunteer with us
Our programs rely on the support and enthusiasm of volunteers. For information on how you can join our volunteer team, and for other volunteering opportunities with Council visit our volunteer page.
Monday to Friday
8:30am to 5pm
Phone: (08) 8229 9828
Fax: (08) 8298 4561
LIVE LOCAL, LIVE WELL!
This program is supported by the Australian Government Department of Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.
Although funding for this program has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.